
Education
MBA, Human Resource Management
National University · San Diego, CA (Online)
BA, Communication
SUNY University at Buffalo · Buffalo, NY
Certifications
About
A strategist who builds, and a builder who strategizes.
I'm Darren Jones — a strategic learning and development leader based in Washington, DC. Over the past decade I've directed enterprise-wide training initiatives at Capital One, built revenue-driving educational programs at SHRM, managed four enterprise training programs at ACCC Insurance, and closed performance gaps for 1,200 associates at GEICO.
My approach is simple: learning only matters when it changes what the business can do. I pair performance analytics and gap analysis with stakeholder insight to build scalable learning strategies. I oversee programs from discovery through launch — including technical bootcamps, compliance training, and leadership initiatives that reach thousands of associates on time and within budget.
I'm also a Coast Guard military spouse of 13+ years, which means I know how to lead steady teams through change. Dynamic people management — inspiring and empowering teams to deliver complex deliverables in fast-paced environments — is the through line of my career.
Methodology
How I deliver
Talent Development
Scaled technical and security onboarding for 239 engineers and 200+ developers, and built leadership pipelines that turn business priorities into capability.
Program Management
Directed enterprise-wide initiatives end to end — from a 17-line-of-business survey to multi-team bootcamps — delivered on time and within budget.
Data-Driven Strategy
Turned 2,572 people leader responses into the analytics foundation for leadership strategy, pairing quantitative insight with a people-first approach.
Governance & Compliance
Partnered with Legal, Privacy, and Risk to modernize regulatory training, enrolling ~700 design and research employees in updated coursework.
Career timeline
A decade of building and scaling enterprise learning
Translating complex talent challenges into measurable performance across enterprise finance, national associations, and high-growth teams.
Sep 2021 — Present · McLean, VA
Learning Experience and Strategy Lead
Capital One
- Directed enterprise People Leader survey across 17 lines of business; 2,572 responses (~25% of people leader population) shaped leadership strategy.
- Coordinated 18 internal SMEs to train 239 incoming engineers and roll out security training to 200+ developers.
- Achieved 68% completion within 30 days for enterprise Figma training (1,800+ users impacted) with automated tracking for 1,000+ software editors.
- Partnered with Legal, Privacy, and Risk to overhaul research compliance training; enrolled ~700 design and research employees.
- Built a course-approval review framework with Governance teams and a vendor tracking system for supplier contracts and budget spend.
- Guided five business units through reorganization to clear project backlogs and secure training alignment.
Nov 2020 — Sep 2021 · Alexandria, VA
Senior Instructional Designer
SHRM
- Crafted eLearning modules, live virtual seminars, and blended courses using adult learning principles to improve retention and performance.
- Partnered with marketing and commercial teams to define course outlines that drove program pricing and promotion.
- Revised curricula for the CA Law HR Specialty credential to ensure compliance with new workplace laws.
Jan 2018 — Nov 2020 · Houston, TX
Project Manager, Learning & Development
ACCC Insurance Company
- Owned four enterprise training initiatives: Leadership Development, Leadership Prep, Continuing Education Licensing, and Underwriting Onboarding.
- Oversaw schedules, scope, and weekly status reporting to track milestones and knowledge transfer.
- Audited courses against department standards and recommended technology and instructional upgrades.
Sep 2012 — May 2017 · Virginia Beach, VA
Instructional Designer / Quality Assurance Lead
GEICO Insurance Agency
- Created instructor-led and e-learning courses on core insurance concepts for 1,200 associates, closing call-handling performance gaps.
- Supervised a team of Quality Analysts executing 75 daily call reviews, consistently exceeding benchmarks.
- Delivered weekly performance reports to senior leaders assessing program effectiveness and proposing operational solutions.
CliftonStrengths
How I’m wired
Gallup’s CliftonStrengths 34 assessment ranks my natural talents — and I lead with Strategic Thinking themes. The top five shape how I consult, design, and deliver:
- 1
Maximizer
InfluencingFocuses on strengths as a way to stimulate personal and group excellence — transforming something strong into something superb.
- 2
Achiever
ExecutingWorks hard with great stamina, taking immense satisfaction in being busy and productive.
- 3
Strategic
Strategic ThinkingCreates alternative ways to proceed, quickly spotting the relevant patterns and issues in any scenario.
- 4
Relator
Relationship BuildingEnjoys close relationships with others, finding deep satisfaction in working hard with people to achieve a goal.
- 5
Significance
InfluencingWants to make a big impact, prioritizing projects based on how much influence they will have on the organization.
Also in the top ten: Learner · Discipline · Consistency · Analytical · Responsibility.
Recommendations
In the words of colleagues and leaders
Darren is collaborative, communicative and results driven and his forward thinking has enabled us to shape our Learning Plan in a way that will drive next level impact... The expertise and energy Darren brings into everything he executes on is truly unmatched. I look forward to any opportunity I have to partner with him in the future.
Zoe Williams
EPTech People Ecosystems · Capital One
Cross-Functional Partner · EPTech TPM Onboarding · Sep 2025
Darren has been the first consultant outside of Plano with whom I've been able to build a truly strategic and mutually beneficial relationship through the CliftonStrengths program. He stepped in seamlessly during a transition period... tackling backlogged requests and initiating stakeholder conversations grounded in warmth, empathy, and grace.
Loren McDaniel
Team Effectiveness & Leadership · Capital One
Strategic Peer · CliftonStrengths Program · May 2025
Darren always made himself available for support when I had questions about the process and results of the PL data and insights work. Darren's role went beyond his scope, connecting the dots and driving work forward, showing strength in Customer Focus... his ability to communicate the bigger picture and offer insights has been instrumental.
Elly Mettling
Staff Learning · Capital One
Strategic Peer · Enterprise People Leader Survey · May 2025
Darren is a great teammate — he always brings energy and positivity to any project my team loops him into. He has an expansive knowledge of L&D offerings and finds creative ways to tailor these offerings to meet the needs of a business... He is very attentive in meetings and asks great questions to ensure he gets to the root of a problem before developing his approach. I always feel confident when I go to him with questions or requests, which makes Darren a huge asset to our team!
Mary Hannon
HR Business Partner · Capital One
Cross-Functional Partner · Shopping & PPX Enablement · Jan 2025
There is something to be said about someone who comes into a gray space and asks the RIGHT questions. There were countless moments where Darren just had to “figure it out” and he did just that and MORE... Darren was all about making processes easier for everyone, not just himself!
Stephanie Bradley
Tech College Learning · Capital One
Strategic Peer · Developer Boot Camp Electives · Apr 2024
Darren was a phenomenal partner to have during the creation and launch of the iOS Security Scouts training. He was laser focused on delivering an exceptional product for our clients... He asked the right questions, used his educational skills and knowledge to create and deliver a training product that blew away the clients.
Vitaliy Zhitar
Senior Software Engineer · Capital One
Cross-Functional Partner · iOS Security Scouts Training · Mar 2024
Darren demonstrated extraordinary talent in project management and curriculum development. He was a driving force behind the creation of the Belonging Baseline foundational DIB learning curriculum... He fearlessly navigated challenges, utilizing his resourcefulness to continue propelling the curriculum forward.
Briana Rudolph
Senior Project Manager (DIB) · Capital One
Strategic Peer · Belonging Baseline Curriculum · Aug 2023
Through his influence, partnership and sharing of his expertise in human centered design and learning and development, he has been able to lead and engage in multiple projects... He successfully designed and launched XD's Figma CBT and collaborated with our risk partner on the compliance strategy to ensure all users of Figma are educated on the policy and guidelines related to Figma usage.
Khadijah Jackson
Design Operations & Tools Lead · Capital One
Cross-Functional Partner · Enterprise Figma Enablement · Jun 2023
Ridiculously efficient is the phrase that comes to mind when I think about Darren. I worked with him for over three years... Darren's ability to juggle multiple projects was unlike any I've seen before and made a dramatic difference in the productivity level of our team.
Aleksandar Nedelkovski, MSHRD
Learning Solutions & Change Delivery · SHRM / ACCC
Strategic Peer · Multi-Year L&D Projects · Sep 2021
Darren ensures accountability by taking on the responsibility and outcome for others. He pushes himself and others for results... builds strong sponsor and stakeholder relationships, uses customer insights, and drives project completions that exceed company expectations.
Montoya Warner Mays, MBA, SHRM-SCP
Sr. Director, Talent Management & Leadership Development · ACCC
Direct Manager · Enterprise Leadership Initiatives · Mar 2020