Darren Jones outdoors in Washington, DC

Education

  • MBA, Human Resource Management

    National University · San Diego, CA (Online)

  • BA, Communication

    SUNY University at Buffalo · Buffalo, NY

Certifications

  • Google AI Professional Certificate

    Google · Aug 2026

    View certificate
  • Consulting Skills Certificate

    Association for Talent Development (ATD) · Nov 2024

    View certificate
  • Project Management Professional (PMP)

    Project Management Institute (PMI) · Jul 2021

    View certificate

About

A strategist who builds, and a builder who strategizes.

I'm Darren Jones — a strategic learning and development leader based in Washington, DC. Over the past decade I've directed enterprise-wide training initiatives at Capital One, built revenue-driving educational programs at SHRM, managed four enterprise training programs at ACCC Insurance, and closed performance gaps for 1,200 associates at GEICO.

My approach is simple: learning only matters when it changes what the business can do. I pair performance analytics and gap analysis with stakeholder insight to build scalable learning strategies. I oversee programs from discovery through launch — including technical bootcamps, compliance training, and leadership initiatives that reach thousands of associates on time and within budget.

I'm also a Coast Guard military spouse of 13+ years, which means I know how to lead steady teams through change. Dynamic people management — inspiring and empowering teams to deliver complex deliverables in fast-paced environments — is the through line of my career.

Methodology

How I deliver

Talent Development

Scaled technical and security onboarding for 239 engineers and 200+ developers, and built leadership pipelines that turn business priorities into capability.

Program Management

Directed enterprise-wide initiatives end to end — from a 17-line-of-business survey to multi-team bootcamps — delivered on time and within budget.

Data-Driven Strategy

Turned 2,572 people leader responses into the analytics foundation for leadership strategy, pairing quantitative insight with a people-first approach.

Governance & Compliance

Partnered with Legal, Privacy, and Risk to modernize regulatory training, enrolling ~700 design and research employees in updated coursework.

Career timeline

A decade of building and scaling enterprise learning

Translating complex talent challenges into measurable performance across enterprise finance, national associations, and high-growth teams.

Sep 2021 — Present · McLean, VA

Learning Experience and Strategy Lead

Capital One

  • Directed enterprise People Leader survey across 17 lines of business; 2,572 responses (~25% of people leader population) shaped leadership strategy.
  • Coordinated 18 internal SMEs to train 239 incoming engineers and roll out security training to 200+ developers.
  • Achieved 68% completion within 30 days for enterprise Figma training (1,800+ users impacted) with automated tracking for 1,000+ software editors.
  • Partnered with Legal, Privacy, and Risk to overhaul research compliance training; enrolled ~700 design and research employees.
  • Built a course-approval review framework with Governance teams and a vendor tracking system for supplier contracts and budget spend.
  • Guided five business units through reorganization to clear project backlogs and secure training alignment.

Nov 2020 — Sep 2021 · Alexandria, VA

Senior Instructional Designer

SHRM

  • Crafted eLearning modules, live virtual seminars, and blended courses using adult learning principles to improve retention and performance.
  • Partnered with marketing and commercial teams to define course outlines that drove program pricing and promotion.
  • Revised curricula for the CA Law HR Specialty credential to ensure compliance with new workplace laws.

Jan 2018 — Nov 2020 · Houston, TX

Project Manager, Learning & Development

ACCC Insurance Company

  • Owned four enterprise training initiatives: Leadership Development, Leadership Prep, Continuing Education Licensing, and Underwriting Onboarding.
  • Oversaw schedules, scope, and weekly status reporting to track milestones and knowledge transfer.
  • Audited courses against department standards and recommended technology and instructional upgrades.

Sep 2012 — May 2017 · Virginia Beach, VA

Instructional Designer / Quality Assurance Lead

GEICO Insurance Agency

  • Created instructor-led and e-learning courses on core insurance concepts for 1,200 associates, closing call-handling performance gaps.
  • Supervised a team of Quality Analysts executing 75 daily call reviews, consistently exceeding benchmarks.
  • Delivered weekly performance reports to senior leaders assessing program effectiveness and proposing operational solutions.

CliftonStrengths

How I’m wired

Gallup’s CliftonStrengths 34 assessment ranks my natural talents — and I lead with Strategic Thinking themes. The top five shape how I consult, design, and deliver:

  1. 1

    Maximizer

    Influencing

    Focuses on strengths as a way to stimulate personal and group excellence — transforming something strong into something superb.

  2. 2

    Achiever

    Executing

    Works hard with great stamina, taking immense satisfaction in being busy and productive.

  3. 3

    Strategic

    Strategic Thinking

    Creates alternative ways to proceed, quickly spotting the relevant patterns and issues in any scenario.

  4. 4

    Relator

    Relationship Building

    Enjoys close relationships with others, finding deep satisfaction in working hard with people to achieve a goal.

  5. 5

    Significance

    Influencing

    Wants to make a big impact, prioritizing projects based on how much influence they will have on the organization.

Also in the top ten: Learner · Discipline · Consistency · Analytical · Responsibility.

Recommendations

In the words of colleagues and leaders

Strategic partnership
Darren is collaborative, communicative and results driven and his forward thinking has enabled us to shape our Learning Plan in a way that will drive next level impact... The expertise and energy Darren brings into everything he executes on is truly unmatched. I look forward to any opportunity I have to partner with him in the future.

Zoe Williams

EPTech People Ecosystems · Capital One

Cross-Functional Partner · EPTech TPM Onboarding · Sep 2025

CliftonStrengths partnership
Darren has been the first consultant outside of Plano with whom I've been able to build a truly strategic and mutually beneficial relationship through the CliftonStrengths program. He stepped in seamlessly during a transition period... tackling backlogged requests and initiating stakeholder conversations grounded in warmth, empathy, and grace.

Loren McDaniel

Team Effectiveness & Leadership · Capital One

Strategic Peer · CliftonStrengths Program · May 2025

Survey insights
Darren always made himself available for support when I had questions about the process and results of the PL data and insights work. Darren's role went beyond his scope, connecting the dots and driving work forward, showing strength in Customer Focus... his ability to communicate the bigger picture and offer insights has been instrumental.

Elly Mettling

Staff Learning · Capital One

Strategic Peer · Enterprise People Leader Survey · May 2025

Consultative partnership
Darren is a great teammate — he always brings energy and positivity to any project my team loops him into. He has an expansive knowledge of L&D offerings and finds creative ways to tailor these offerings to meet the needs of a business... He is very attentive in meetings and asks great questions to ensure he gets to the root of a problem before developing his approach. I always feel confident when I go to him with questions or requests, which makes Darren a huge asset to our team!

Mary Hannon

HR Business Partner · Capital One

Cross-Functional Partner · Shopping & PPX Enablement · Jan 2025

Operational leadership
There is something to be said about someone who comes into a gray space and asks the RIGHT questions. There were countless moments where Darren just had to “figure it out” and he did just that and MORE... Darren was all about making processes easier for everyone, not just himself!

Stephanie Bradley

Tech College Learning · Capital One

Strategic Peer · Developer Boot Camp Electives · Apr 2024

Technical learning impact
Darren was a phenomenal partner to have during the creation and launch of the iOS Security Scouts training. He was laser focused on delivering an exceptional product for our clients... He asked the right questions, used his educational skills and knowledge to create and deliver a training product that blew away the clients.

Vitaliy Zhitar

Senior Software Engineer · Capital One

Cross-Functional Partner · iOS Security Scouts Training · Mar 2024

Enterprise leadership
Darren demonstrated extraordinary talent in project management and curriculum development. He was a driving force behind the creation of the Belonging Baseline foundational DIB learning curriculum... He fearlessly navigated challenges, utilizing his resourcefulness to continue propelling the curriculum forward.

Briana Rudolph

Senior Project Manager (DIB) · Capital One

Strategic Peer · Belonging Baseline Curriculum · Aug 2023

Figma enablement
Through his influence, partnership and sharing of his expertise in human centered design and learning and development, he has been able to lead and engage in multiple projects... He successfully designed and launched XD's Figma CBT and collaborated with our risk partner on the compliance strategy to ensure all users of Figma are educated on the policy and guidelines related to Figma usage.

Khadijah Jackson

Design Operations & Tools Lead · Capital One

Cross-Functional Partner · Enterprise Figma Enablement · Jun 2023

Sustained impact
Ridiculously efficient is the phrase that comes to mind when I think about Darren. I worked with him for over three years... Darren's ability to juggle multiple projects was unlike any I've seen before and made a dramatic difference in the productivity level of our team.

Aleksandar Nedelkovski, MSHRD

Learning Solutions & Change Delivery · SHRM / ACCC

Strategic Peer · Multi-Year L&D Projects · Sep 2021

Executive endorsement
Darren ensures accountability by taking on the responsibility and outcome for others. He pushes himself and others for results... builds strong sponsor and stakeholder relationships, uses customer insights, and drives project completions that exceed company expectations.

Montoya Warner Mays, MBA, SHRM-SCP

Sr. Director, Talent Management & Leadership Development · ACCC

Direct Manager · Enterprise Leadership Initiatives · Mar 2020