Learning Strategy & Analytics
Enterprise People Leader Survey
Capital One
17
lines of business
2,572
responses (~25% of people leader population)
Directed the enterprise-wide launch of a People Leader survey spanning 17 lines of business, then turned 2,572 responses into the data foundation for leadership development strategy.
Approach
- Aligned stakeholders across all 17 lines of business on a single measurement framework
- Directed launch, response collection, and executive readouts
- Partnered with the Infrastructure & Design team to streamline data synthesis — delivering consistent quantitative insights and Gemini analytics to each business lead
- Shaped Leadership College strategy directly from the aggregated results
Survey findings · 2025
The Leadership Learning Bottleneck
A learning needs analysis of 2,572 people leaders revealed where development gets stuck — and where a more sustained approach can help.
Why effective leadership matters
More likely to be high performers under effective managers
Team leaders
Prioritize performance management and internal career mobility.
Leaders of leaders
At least 75% rate themselves proficient or expert in 10 of 12 IEI behaviors.
Executives
Median roll-up size: 52 associates.
The friction
Workload crowds out development
Time constraints outweigh both difficulty finding learning and concerns about its relevance.
Share of respondents citing each barrier
The signal
Support is trending down
The Leadership Support Index fell from 59% in Q2 2023 to 53% in Q2 2024. Recognition and access to resources declined as well.
The response
From one-and-done to sustained learning
In 2025, building diverse teams (467 votes) and fostering trust (463 votes) emerged as top skills. The recommended response pairs formal learning with practice and application.
Source: 2025 People Leader learning needs analysis and accompanying leadership learning recommendations.